BOOKING POLICY

At Bee-jay Beauty, appointments are scheduled to ensure every client receives the time, attention, and quality of service required. Please review the following before booking.

1. APPOINTMENT BOOKING

• All appointments are subject to availability.

• Clients must select the correct service, branch, date, and time when booking.

• Please provide accurate contact information so you can receive booking confirmations and updates.

• An appointment is only confirmed after the booking process has been successfully completed.

2. PAYMENT

• • Full payment is required at the time of booking.

    An appointment will not be confirmed until the full payment has been successfully completed through the approved payment options provided by Bee-jay Beauty.

  • Payments apply only to the appointment or services for which they were made unless otherwise approved by Bee-jay Beauty.
  • If a client changes their service, additional charges may apply and must be paid before the revised service can be confirmed.
  • If full payment is not completed, the selected appointment date and time may be released and made available to other clients.

3. CANCELLATION

• • If you are unable to attend your appointment, please notify Bee-jay Beauty as early as possible.

  • Cancelling an appointment does not automatically entitle you to a refund.

  • Payments made for services are non-refundable where the cancellation is initiated by the client.

  • Where permitted, the value of the booking may be transferred to a rescheduled appointment in accordance with our Rescheduling Policy.

  • Failure to cancel before your appointment and failure to attend will be treated as a no-show and will be subject to our No-Show Policy.

  • If Bee-jay Beauty needs to cancel your appointment because we are unable to provide the confirmed service, you may choose to reschedule or receive a refund for the affected service.

4. RESCHEDULING

• Appointments may be rescheduled subject to availability.

• Please reschedule as early as possible if you cannot attend your original appointment.

• A requested date or time is not guaranteed until the new appointment has been confirmed.

5. LATE ARRIVAL

• Clients are expected to arrive on time for their scheduled appointments.

• If you’re going to arrive late, please let Bee-jay Beauty know as soon as possible so we can advise you on rescheduling or the next available appointment time.

• Arriving late does not extend your scheduled appointment time, as this may affect appointments booked after yours.

• Depending on how late you arrive and the service booked, Bee-jay Beauty may check whether the time remaining is sufficient to complete the service without compromising service quality, or advise you on rescheduling.

• If there is not enough time remaining to perform the service properly, safely, and according to Bee-jay Beauty standards, we may be unable to provide the service.

• Where possible, the appointment may be rescheduled in accordance with our rescheduling policy and subject to availability.

• If the appointment cannot proceed because of the client’s late arrival, the client will not be entitled to a refund.

• Being late does not guarantee that the appointment can be moved to a later time on the same day.

• Clients who arrive late may be required to wait if accommodating them would disrupt another client’s confirmed appointment.

• Bee-jay Beauty will not rush a service, skip required service steps, compromise safety, or delay another client’s appointment to accommodate a late arrival.

6. NO-SHOW

• An appointment is considered a no-show when a client does not attend the appointment and does not cancel or reschedule beforehand.

• No-shows may affect payments already made and the client’s ability to make future bookings.

• Repeated no-shows may require additional charges of 5000 before another appointment can be Scheduled.

7. APPOINTMENT TIME

• Service durations shown during booking are estimated.

• Actual service time may vary depending on the client’s hair, scalp, skin or service requirements.

• Additional consultation or assessment may also affect the duration of an appointment.

8. SERVICE PREPARATION

• Clients should follow any preparation instructions provided for their selected service.

• Arriving unprepared may affect our ability to perform the service or may require additional service time.

• Where necessary, an additional service may be recommended before the booked service can proceed.

9. CONSULTATION & SERVICE SUITABILITY

• Booking a service does not automatically guarantee that the service will be performed.

• Our team may assess your hair, scalp, skin, nails or feet before beginning a service.

• If a service is considered unsuitable or contraindicated, we may recommend an alternative service, postpone the appointment, or decline to perform the service.

• Client safety and appropriate professional practice take priority.

10. SERVICE CHANGES 

• Requests to change a booked service or add another service are subject to availability.

• Additional services may only be accommodated where sufficient time, staff, service stations and required products are available.

• Any additional charges must be paid accordingly.

11. ADD-ONS

12. CHILDREN & ADDITIONAL GUESTS

• • Additional guests who are not receiving a service are not permitted to accompany clients to their appointments.

  • Clients who need to bring a small child may do so only when the child is accompanied by a nanny or another responsible caregiver.

  • The child and nanny/caregiver must remain in the designated lounge area while the client receives their service.

  • The child and nanny/caregiver must remain in the designated lounge area while the client receives their service.

  • The nanny or caregiver must remain responsible for the child throughout the client’s appointment.

  • Bee-jay Beauty staff are not responsible for supervising or caring for children.

  • Children must remain under supervision and must not interfere with service delivery or the comfort of other clients.

  • For safety reasons, children must not move around service areas unattended or handle products, tools, equipment, or other items within the premises.

  • Bee-jay Beauty may ask the caregiver to take the child outside the service area if the child becomes disruptive or creates a safety concern.

13. BOOKING COMMUNICATION

• Booking confirmations, reminders, changes and other appointment-related information may be sent using the contact details provided during booking.

• Clients are responsible for ensuring that their phone number and email address are correct.

14. REFUNDS

AGREEMENT

By completing a booking with Bee-jay Beauty, you confirm that you have read, understood and agreed to this Booking Policy.

Bee-jay Beauty reserves the right to manage appointments in a way that protects client safety, service quality and the smooth operation of our branches.