Frequently Asked Questions
We typically respond within working hours, excluding weekends and public holidays.
Yes. Our trained consultants can guide you through the right product routine based on your hair or skin concerns. Simply include your concern in the message box.
Yes. We offer nationwide delivery across Nigeria. You can also choose to pick up your order from any of our branches where available.
Delivery timelines depend on your location:
• Abuja / Kano: Same day delivery
• Other states: 3–5 working days
Delays may occur during peak periods.
For best results, we strongly recommend using Bee-jay Hair and Skin products as a complete routine. Our formulations are designed to work together and are tested on melanin-rich skin and textured hair.
Yes. We offer professional hair, skin, and beauty services at our salon branches, alongside our retail haircare and skincare products.
Yes. We offer professional hair, skin, and beauty services at our salon branches, alongside our retail haircare and skincare products.
Yes. Bee-jay Beauty has physical branches. Please contact us first so we can guide you to the appropriate branch and service.
Yes. Our products are professionally formulated for textured hair and melanin-rich skin. They are suitable for most hair and skin types when used correctly and consistently. For specific concerns (acne, hair loss, sensitive skin, scalp conditions), we recommend a consultation for personalized guidance.
Results vary depending on your concern, consistency, and lifestyle.
On average:
• Skin improvements: 2–4 weeks
• Hair strength and hydration: 2–3 weeks
• Hair growth support: 4–8 weeks
Consistency is key.
We use a blend of scientifically proven active ingredients and botanical extracts. Our formulas are result-driven.
Every ingredient is selected for performance, safety, and effectiveness.
Some products contain active ingredients such as acids or retinol.
If pregnant or breastfeeding, please contact our customer care team before purchasing so we can guide you on pregnancy-safe options.
Yes. Our products are unisex and suitable for both men and women.
Discontinue use immediately and contact our customer care team.
Mild tingling can be normal with active products, but burning, redness, or discomfort is not.
No. Bee-jay Hair & Skin is cruelty-free.
You can:
• Message our customer care team on WhatsApp or Instagram
• Request a consultation
• Follow our guided routines
Our trained consultants will assess your concern and recommend the correct products.
Due to hygiene and safety reasons, opened or used products cannot be returned or exchanged.
Please ensure you confirm your routine with our team before purchase.
Yes. For wholesale or bulk orders, please contact our sales team directly for pricing and requirements.
Yes. Every product comes with an expiry date. Once opened, we recommend using within 6–12 months for best results.
Yes. Bee-jay Hair products support moisture, strength, and scalp health for chemically treated hair. However, our salon focuses on natural hair care and hair health.
Yes. Every client is guided on:
• How to use each product
• Frequency of use
• Full routines
Just reach out to our team.